Testimonials
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Terms & Conditions
When hiring VA@VA for a project the client agrees to the following terms and conditions. By agreeing your statutory rights are not affected.
- We will provide a detailed quotation if required. The client will require agreeing to and signing this prior to any work commencing.
- Invoices will be issued and terms will be strictly 14 days.
- Payment will be acceptable by cash or cheque only.
- 24 hours notice of cancellation is required. If client cancels once work has started, full payment will still be due and will be invoiced accordingly.
- Clients will be responsible for any resulting bank charges if a bank returns a cheque.
- Any late payments may be subject to daily interest charged at 2%.
- The business has the right to waive these charges if deemed appropriate.
- VAT will not be included.
- Any additional expenses such as mileage, stationery, postage or telephone calls will be added to your invoice.
- We will offer prospective clients a free consultation without obligation.
- Any consequent meetings will be charged at £20 per hour.
- Retainer packages (previously agreed with client) will be invoiced monthly and will also be subject to settlement within 14 days.
- WE understand the need for client confidentiality and will be happy to sign an appropriate agreement to that effect.
- While every effort will be made to protect data within our possession, we will not be held responsible for any losses or consequences resulting from damage or theft of PC equipment and data storage devices.
- We are covered by home workers and professional indemnity insurance.
